Privacy policy
Last updated: June 2026
Siyada Ventures Company for Wholesale and Retail Trade ("Siyada Ventures," "we," "us"), operating under the brand name Lumeia, is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under the laws of the State of Kuwait.
Who We Are
Lumeia is a brand of Siyada Ventures Company for Wholesale and Retail Trade, registered in the State of Kuwait. Our registered address is Block 8, Tarfa Bin Al-Abd Street, Al-Sidra Complex, Floor 4, Office No. 2, 63000 Fahaheel, Al-Ahmadi, Kuwait.
For any questions about this policy or your data, contact us at [INSERT EMAIL].
Age Requirement
Our website and products are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly. If you are under 18, please do not use our website or submit any personal information.
What We Collect
When you visit our website, create an account, or place an order, we may collect the following:
Information you provide directly: your name, email address, phone number (including WhatsApp number), delivery address, and payment details. If you contact us by email, WhatsApp, or any other channel, we keep records of that communication.
Information collected automatically: your IP address, browser type, device information, pages visited, time spent on pages, and referring website. We collect this through cookies and similar technologies.
Order information: products purchased, order value, delivery preferences, payment method selected, and any line-item properties you choose during purchase (such as flavour selections or gift preferences).
Marketing preferences: whether you have opted in to receive marketing messages from us, and your communication channel preferences.
How We Use Your Data
We use your information for the following purposes:
Order fulfillment: processing your order, arranging delivery through our logistics partner, and sending order confirmations and shipping updates.
Payment processing: securely processing payments through our payment provider.
Customer support: responding to your questions, complaints, or requests via email, WhatsApp, or other channels.
Marketing communications: sending promotional messages, product updates, or offers, only with your explicit prior consent. You can withdraw consent at any time (see "Marketing Communications" below).
Website improvement: analysing browsing behaviour in aggregate to improve our website, product pages, and customer experience.
Fraud prevention and security: detecting and preventing fraudulent transactions or misuse of our services.
We do not sell your personal data. We do not share it for third-party advertising purposes.
Third Parties Who Access Your Data
We share data only with the service providers necessary to operate our store and fulfill your orders:
Shopify: our e-commerce platform. Your browsing and purchase data is processed through Shopify's infrastructure. Shopify's own privacy policy applies to data processed on their servers.
Our warehousing and delivery partner(s). They receive your name, phone number, and delivery address to fulfill and deliver your order. Smooth Logistics is contractually bound to protect your data and is prohibited from collecting, selling, or using customer data for marketing or any other commercial purpose without our explicit written consent (per our agreement, Clause 10).
Our payment gateway(s). They process your payment information (card details, KNET transactions, or cash-on-delivery records). We do not store your full card details on our servers.
Delivery partners for international orders: orders shipped outside Kuwait may be fulfilled through third-party courier services (such as DHL). These partners receive your name, phone number, and delivery address for the purpose of delivery only.
Analytics tools: we may use analytics services such as Google Analytics to understand how visitors use our website. These tools collect anonymised or pseudonymised browsing data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We may engage additional or replacement service providers from time to time. Where a new provider processes your personal data, they will be subject to equivalent contractual data protection obligations.
We do not share your personal data with any other third parties unless required by law, court order, or regulatory authority in the State of Kuwait.
Cookies
Our website uses cookies to keep your cart active, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device by your browser.
Strictly necessary cookies: required for the website to function (cart, checkout, login). Cannot be disabled.
Analytics cookies: help us understand how visitors use the website. Can be controlled through your browser settings or our cookie consent banner.
Marketing cookies: used to deliver relevant advertisements if you have consented to marketing. Can be disabled at any time.
You can control or delete cookies through your browser settings. Disabling strictly necessary cookies may affect your ability to use certain features of our website, including the cart and checkout.
Marketing Communications
We send marketing messages (email, SMS, or WhatsApp) only with your explicit prior consent. Consent to receive marketing is not a condition of any purchase.
How to opt out: every marketing email includes an unsubscribe link. For SMS or WhatsApp messages, you can opt out at any time by replying with STOP, END, CANCEL, or UNSUBSCRIBE. You can also contact us at [INSERT EMAIL] to be removed from all marketing lists.
Opting out of marketing does not affect your ability to place orders or receive transactional communications (order confirmations, shipping updates, delivery notifications).
Do-Not-Contact List
We maintain a formal internal do-not-contact list. When you opt out of marketing communications, your phone number or email address is added to this list within 10 business days. We retain your details on this list indefinitely (unless you re-consent) solely to ensure we do not contact you again for marketing purposes.
If you believe you are still receiving marketing communications after opting out, contact us at [INSERT EMAIL] and we will investigate and resolve the issue within 5 business days.
Use of Artificial Intelligence
We may use generative artificial intelligence (AI) tools provided by third parties to draft, suggest, or personalise the content of marketing messages, product descriptions, customer support responses, or other communications. AI-generated content is reviewed before publication but may not always be explicitly labelled. By using our website or subscribing to our communications, you acknowledge the use of AI in content creation. AI tools do not have access to your personal data beyond what is necessary for the specific task (for example, your first name for personalising a message).
Data Retention
We keep your personal data for as long as necessary to fulfill the purposes described in this policy:
Order records: retained for a minimum of 5 years for accounting, tax, and legal compliance purposes under Kuwait commercial law.
Account data: retained for as long as your account is active. If you request deletion, we will remove your personal data within 30 days, except where retention is required by law.
Marketing preferences: retained until you withdraw consent, plus a record of your opt-out to prevent future contact.
Communication records: retained for 2 years from the date of the last interaction for customer service quality and dispute resolution.
Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
- Request a copy of your data in a commonly used electronic format.
- Object to the processing of your data for purposes beyond those described in this policy.
To exercise any of these rights, email us at [INSERT EMAIL]. We will respond within 14 business days.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include encryption of data in transit, secure payment processing through PCI-compliant providers, and access controls limiting who within our organisation can view personal data.
Data Breach Notification
In the event of a data breach that we believe poses a risk of harm to your personal information, we will make reasonable efforts to notify affected individuals promptly. We will also post a notice on our website and take steps to contain and remediate the breach.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If we make material changes to how we handle your personal data, we will notify you by email or by a prominent notice on our website before the changes take effect.
Governing Law
This policy is governed by the laws of the State of Kuwait. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of the State of Kuwait.
Contact
Siyada Ventures Company for Wholesale and Retail Trade
Block 8, Tarfa Bin Al-Abd Street, Al-Sidra Complex, Floor 4, Office No. 2, 63000 Fahaheel, Al-Ahmadi, Kuwait
Email: [INSERT EMAIL]
WhatsApp: [INSERT NUMBER]