First order, 60-day satisfaction guarantee. If it is your first Lumeia order and it is not right for you, request a full refund within 60 days of delivery, opened or unopened. If more than 50% has been used, we may offer a partial refund or store credit instead, at our discretion. One claim per customer. Once we receive and confirm the return, your refund is processed within 7 business days.
Repeat orders, 30-day window. From your second order on, return within 30 days of delivery. Unopened and sealed: full refund. Opened with less than 50% used: full refund. Opened with more than 50% used: partial refund or store credit at our discretion.
Return shipping is either covered by Lumeia or by you, depending on the situation. Message us with your order number and we will arrange it.
Damaged, defective or incorrect orders. Message us within 48 hours of delivery with a clear photo of the item and packaging. We will send a replacement or a full refund at no cost, and you do not need to return the item.
Cancellations. Before dispatch: full refund, no fee. After dispatch but before delivery: the order returns to the warehouse and we refund minus any courier return handling fee. After delivery: standard return terms apply.
Refund method and timing. Refunds go to the original payment method where possible (KNET and card to the original account). Returns are inspected within 2 business days of arriving, refunds approved and processed within 5 business days of inspection, then 3 to 10 business days to appear depending on your bank. Store credit does not expire.
Not returnable: free gift items (Welcome Kit), single-sachet samples, and anything bought from an unauthorised reseller.
Your statutory rights under Kuwait Consumer Protection Law No. 39 of 2014 are not affected.